If you are unsatisfied with your purchase, we are sorry to hear this, and our happy to issue a full refund within 10 days of receipt of the items.
What we need you to do:
1.Send an email to email@example.com with your order number and the items you wish to return
2 We will send a reply with a pre paid postage stamp.
3.Package your items up, pop the pre-paid postage on the front and drop it off at your nearest Royal Mail Post Office.
4.Make sure you get a receipt for proof of postage
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note £1.99 will be deducted from your refund for shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
PLEASE NOTE : DURING COVID-19 PLEASE NOTE SOME DELIVERIES CAN TAKE UP TO 2-10 working days.
Standard Delivery (UK Only): Will be sent via Royal Mail 1st Class and can take between 2-5 working days. Some items are made to measure and so these items will take longer. This will be written in the items description, if applicable.
Next Day Delivery (UK Only): Next day delivery must be ordered before 1pm between Monday to Thursday to receive your package the next working day. If ordered on a Friday the order will be delivered on the Next Working Day.
Saturday Delivery (UK Only) :If you choose Saturday Delivery before 11 am it will be sent guaranteed on Saturday before 1pm.
Please check in the description as to whether the item is on pre-order.
Europe & Rest of the World
Delivery takes up to 2-3 weeks , and is sent via Standard Delivery with parcel force.